At Contigo Medical Transportation Services, we are committed to providing exceptional NEMT services that prioritize patient safety, comfort, and satisfaction. Our approach is rooted in our understanding of the critical role transportation plays in accessing healthcare, and we strive to be the leading provider in the industry.



Why Choose Contigo Medical Transportation?

What sets Contigo apart from other providers is our commitment to innovation and technology. We use advanced systems to coordinate trips efficiently, ensuring that patients arrive on time for their appointments. Our drivers are trained in both defensive driving and patient care, making sure that every journey is both safe and comfortable.

Contigo Medical Transportation Services distinguishes itself in the Non-Emergency Medical Transportation (NEMT) industry by emphasizing several unique aspects that contribute to our reputation for excellence. Here’s a deeper look into why Contigo stands out from the competition:

1. Advanced Technology Integration

• State-of-the-Art Fleet Monitoring: Contigo uses modern technology for real-time tracking and vehicle diagnostics. This ensures that our fleet is always in optimal condition, leading to fewer breakdowns and delays. The integration of Samsara allows us to monitor routes, track driver behavior, and ensure compliance with safety protocols.

• Data-Driven Route Optimization: Unlike many providers who rely solely on pre-determined routes, Contigo uses advanced algorithms to optimize routes based on traffic conditions, member locations, and appointment times. This not only reduces travel time but also increases the efficiency of our services, ensuring timely pick-ups and drop-offs.

2. Commitment to Safety and Compliance

• Comprehensive Driver Training: Our drivers undergo rigorous training programs, including ADA compliance, HIPAA regulations, defensive driving, and first aid. This ensures that they are not only skilled behind the wheel but also equipped to handle any situation that may arise during a trip.

• Regular Vehicle Maintenance: Contigo prioritizes safety through a strict vehicle maintenance schedule. Our vehicles undergo regular inspections and are equipped with the latest safety features, reducing the risk of accidents and ensuring a smooth ride for our clients.

3. Customer-Centered Approach

• Personalized Communication: At Contigo, we understand that every member has unique needs. Our team reaches out to clients with reminders about upcoming trips, provides real-time updates on driver arrival times, and ensures that all communication is clear and accessible. This level of personalized service is rare in the industry and contributes to higher customer satisfaction.

• Member Comfort and Accessibility: We take extra steps to ensure that our vehicles are comfortable and accessible for all members, including those with mobility challenges. Our wheelchair vehicles are equipped with wheelchair lifts and other accessibility features to ensure a seamless experience for all clients.

4. Scalability and Flexibility

• Expansion Capabilities: Contigo is well-positioned for growth, thanks to our scalable systems and technology infrastructure. As we expand into new regions or partner with additional brokers, our operations can scale without compromising the quality of service.

• Flexibility in Service Offerings: Whether it’s long-distance medical transport or local transfers, Contigo offers a range of services that cater to the varying needs of our clients. This flexibility sets us apart from providers who may only specialize in certain types of transportation.

5. Transparent and Competitive Pricing

• Fair Pricing Models: We pride ourselves on offering competitive rates without sacrificing service quality. Our transparent pricing ensures that clients know exactly what they are paying for, with no hidden fees or unexpected charges.

• Cost Efficiency Through Technology: By leveraging technology for route optimization and fleet management, we minimize operational costs. These savings are passed on to our clients, making our services both affordable and reliable.

6. Local Expertise with a Broader Vision

• Deep Community Ties: As a family-owned business, Contigo is deeply connected to the communities we serve. We understand the specific needs and challenges of our clients and tailor our services to meet these needs effectively.

• Vision for the Future: While we remain committed to our local roots, Contigo is also focused on expanding our reach and influence within the NEMT industry. Our long-term vision includes partnering with more healthcare providers and expanding our service areas, all while maintaining the personalized touch that has made us a trusted name in medical transportation.

As we continue to grow, our focus remains on expanding our services to meet the increasing demand for NEMT. We are exploring new technologies and partnerships to enhance our service delivery further and provide even greater value to our patients.